REVIEWED

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24-48 hours Average Response Time
24/7 monitoring Support Availability
Active Ticket System
10+ languages Languages Supported
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8.0 /10 Good
REVIEWED

Based on expert analysis

QUICK FACTS

Key Information

Response Time 24-48 hours
Support Hours 24/7
Languages Multiple
Channels Email, Live Chat
Status Online
Ticket System Available

ANALYSIS

Pros & Cons

✓ Pros

  • Submit support tickets for technical issues, security concerns, and account questions
  • Live chat available during business hours with direct access to support team
  • Comprehensive Help Center with searchable articles and common solutions
  • Community forum where users help each other with troubleshooting
  • Security team dedicated to phishing reports and fraud prevention
  • Multi-language support for global user base

✗ Cons

  • Response times vary depending on ticket volume and complexity
  • Some issues may require verification of your account for security
⚖️

Expert Verdict

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How to Contact Us

Use the form below to submit your support request. Include details about your issue and the device you're using for faster resolution.

Support Options

Choose between email support, live chat, or our Help Center. Security issues and phishing reports should be sent to our dedicated security team.

Before You Contact

Check our FAQ and Help Center first. Your issue may already be documented with a quick fix or workaround.

HIGHLIGHTS

What Makes It Stand Out

✉️

Email Support

Send detailed support requests to support@metamask.io. Include error messages and steps to reproduce.

💬

Live Chat

Chat with support team members directly for urgent issues. Available during business hours.

📚

Help Center

Search our knowledge base for articles, guides, and answers to common questions.

🔒

Security Reports

Report phishing, scams, or security vulnerabilities to our dedicated security team.

👥

Community Forum

Ask questions and get help from experienced MetaMask users in the community.

🎫

Ticket Tracking

Track your support request status and view response history anytime.

Submit Your Support Request

Fill out the form with your issue, device type, and any error messages. The more detail you provide, the faster we can help resolve your problem.

Urgent Issues

For security concerns or account access problems, email support@metamask.io directly. Include relevant screenshots or transaction hashes to help us investigate faster.

FAQ

Frequently Asked Questions

How do I contact MetaMask support?
Fill out the contact form on this page with your issue, email, and device details. You'll receive a ticket number and support will respond within 24-48 hours. For urgent security issues, email support@metamask.io directly.
Why am I getting an error when trying to connect to a dApp?
Check that you have the correct network selected in MetaMask. Ensure the dApp supports that blockchain. Clear your browser cache or try a different browser. If the issue persists, submit a support ticket with the dApp URL and error message.
What should I do if I think my wallet is compromised?
Do not send any transactions. Immediately move your funds to a new wallet using a secure device. Report the incident to our security team at security@metamask.io with details. Never share your seed phrase with support staff.
How long does it take to get a response?
Standard support requests receive responses within 24-48 hours. Security-related issues are prioritized and may be resolved faster. Live chat offers immediate assistance during business hours.
Can I recover a transaction I sent by mistake?
Blockchain transactions are irreversible once confirmed. MetaMask cannot recall sent funds. Contact the recipient address owner if you sent to the wrong address. For support, submit details of the transaction hash and network.

TESTIMONIALS

What Users Say

David L., Florida
Support team helped me resolve a connection issue with a dApp. They were responsive and provided clear step-by-step instructions.
Elena R., California
Had a security question and the support response was thorough and reassuring. Great experience overall.
Tom W., Illinois
Support ticket was resolved in two days. Wish live chat was available more hours, but email support was helpful.